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Government analysing survey on public opinion of services

The results from a survey designed to gauge public opinion on government services is currently being analysed, say officals from the Ministry for Administration and Manpower Development.

The survey, carried out by the Public Service Development Division of that ministry, queried 1,500 people across Mahe, Praslin and La Digue from August 15-17.

Officials said the confidential survey was designed to assess the level of satisfaction with the services provided by government ministries and agencies in order to provide a set of best practices in the provision of public services in Seychelles.

Conducted in creole, the survey addressed what the public expects from government services and also what kind of barriers the public faces when trying to access those services.

It also gave participants the chance to contribute and share ideas that could improve government services.

The 1,500 participants, consisting of adults 18 or older, were chosen at random by the Management Information Systems Division.  Basic information from the participants, such as age, employment status and usage of different media in the country were also collected for additional perspective into participants' responses.

The results of the survey will be followed by focus groups in each district to discuss the findings.

 

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