The Customer Service Department aims to provide
the best after sales
service in the industry.
Six qualified technicians offer our customers a wide range of after sales services
including :
- Service and Maintenance of the wide range
of Xerox copiers , fax machines and printers
- Mobile phone sales and repairs and car kit
installation
- System diagnostics and hardware repairs
- Pre installation, set up and delivery of a
wide range of equipment
- and more...
We also install and maintain :
- Internet gateways
- Intranets
- Fax-modems
- Networks
- AT&T Auto Teller Machines (ATM)
- Micros POS systems
- Software
- and more...
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All service calls are logged onto our
comprehensive database, prioritised and assigned to a technician. This helps to ensure
that calls are completed with a minimum of delay.
VCS places great emphasis on quality work
and professionalism and therefore ensures that its technicians are well equipped with
proper tools and training. The Company has 3 vehicles and each technician has a mobile
phone to maximise efficiency on site visits.
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VCS offers various types of service
contracts depending on how critical the equipment is to the smooth running of your
company. The contracts vary from simple preventive maintenance during normal working
hours, to preventive and corrective maintenance on a 24 hour basis. We cover computers,
copiers, fax machines, printers, networks, PABX, ATM and point of sale systems.
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